YES24 Addresses Service Disruption with Compensation Plan

In a commendable move, YES24, South Korea’s well-known online bookstore and ticketing platform, has unveiled a compensation strategy following a significant ransomware attack. This cyber incident led to a five-day freeze in operations, affecting countless users. YES24 has stepped up to offer a KRW 5,000 (roughly $3.65) gift voucher to all impacted users, alongside a 30-day free trial of their Crema Club subscription service.

YES24 has expressed genuine remorse for the disruption, emphasizing their commitment to customer care. They stated, “We sincerely apologize for any inconvenience and worry stemming from the recent disruption. This compensation initiative aims to provide meaningful support to customers who experienced direct and indirect difficulties due to the incident.” The company is making sure the accompanying Crema Club perks reach users by June 27, with a straightforward redemption process that doesn’t involve additional sign-ups or credit card details.

Additional Perks for YES24 Users

The compensation doesn’t stop there. YES24 is extending a free shipping coupon to any member who made an online purchase over the past year. For those who invested in eBooks, an additional KRW 5,000 voucher for digital purchases sweetens the pot.

The ransomware attack, initiated on June 9, hampered various facets of YES24’s offerings, from book buying and eBook reading to concert ticket sales, causing delays in high-demand events for artists like Park Bo Gum and ENHYPEN. YES24 acknowledges the breadth of the disruption, apologizing and pledging to bolster their service’s security to retain user trust.

Stay informed with Qsentinel as we cover further developments on this story.

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